Question QUESTION 1 Significant causes of workpla

14 Jun Question QUESTION 1 Significant causes of workpla

Question
QUESTION 1

Significant causes of workplace conflict are likely to involve:

unclear expectations, instructions, policies, or guidelines

jealousy over territorial boundaries and responsiblities

differences in compensation and benefits plans among employee groups

clashes between like-minded strong personalities

0.5 points

QUESTION 2

An effective way to address salary complaints from employees include:

if pay is tied to evaluation scores, promise the complaining employee that you will provide a higher score and thus a larger raise next time

show the complaining employees how they stand relative to others in the department

call your counterparts in other organizations and ask what they are paying

know exactly how pay increases are determined and know how to explain this to employees

0.5 points

QUESTION 3

In dealing with a complaint of sexual harassment from an employee:

counsel the complaining employee to go back to work and let you know if the harassment occurs again

send the complaing employee to the department of human resources

ask the accuser to document the complaint in writing with details of time, place, nature, witnesses, etc.

turn the complaint over to your security department for investigation

0.5 points

QUESTION 4

According to McConnell, what is the best time to consider job design changes?

at any time

right after a layoff is concluded

when an employee complains about salary

when the assigned individual is having a difficult time reaching performance standards

0.5 points

QUESTION 5

With a job-sharing arrangement in which two employees equally divide a full-time job:

the potential for personnel problems for the supervisor is lessened

few if any benefits accrue to the organization

the organizations’s cost of employee benefits automatically decreases

most of the resulting benefits accrue to the employees sharing the job

0.5 points

QUESTION 6

If it can be employed under the specific circumstances, the BEST method of getting employees to cooperate with change is:

instruct them in great detail as to what they are required to do

involve them in determining the form and direction of the change

convince them that the change is necesssary

describe the change as an unavoidable mandate from above

0.5 points

QUESTION 7

The most numerous and significant barriers to change are presented by:

lack of top management cooperation and commitment

absence of appropriate, costly technology

human attitudes and behaviors

lack of necessary financial resources

0.5 points

QUESTION 8

In preparing for the implementation of a major change, the supervisor needs:

a well-defined goal and a plan for implementation

a few new employees who will not be committed to the old ways

human resources’ input on potential people problems

the backing of higher management in dealing with