Riordan Manufacturing has decided to make a change to company’s customer management system. The company does not currently have any formal system for managing their customer information and has traditionally left this up to individual employees. This new system will require all employees to use one customer management system. Your team is now working to help Riordan implement this planned change. Your team must do the following in your role as consultants:
Resource: Riordan Manufacturing Virtual Organization
Review the intranet site for Riordan Manufacturing including Human Resources – Organizational Charts, Employee Files, etc., and Sales & Marketing – Marketing Information Systems.
Create a change management and communication plan of 1,050- to 1,400-words. Your plan should include the details from section I and section II outlined below.
Section I: Change Management Plan
·Identify the current formal and informal power structures in the organization. How might the power and political structure of the organization affect employee behavior?
·Identify the most appropriate and effective organizational structures for Riordan Manufacturing that will help them accomplish their planned changes.
·What are the potential effects of this selected structure on employee behavior?
·Identify characteristics of the company’s culture. What are the potential influences of the corporate culture on employee behavior?
·Identify the potential sources of resistance to change and develop strategies to manage resistance to change.
·Recommend a strategy to implement the changes over the next 12 months.
·Describe how you will evaluate the success or failure of the planned change.
Section II: Communication Plan
Create a Communication Plan for the proposed change covered in the Change Management Plan. In the Communication Plan, complete the following:
·Select the most appropriate channels to communicate the change to the employees, and explain why you selected these channels.
·Identify the potential barriers to effective communication and strategies for overcoming the barriers.
Develop a message for one of the selected communication channels. In the message, complete the following:
·Identify those areas affected by the change.
·Establish the need for the change.
·Create a sense of urgency around the change.
·Outline next steps in the change process.
APA rules apply. The paper is between 1,040 and 1,400 words in length.
Learning Team Assignment:Change Management and Communication Plan
Purpose of Assignment
The assignment provides students with an opportunity to work collaboratively to address a planned organizational change. As in any organizational change process, students will have to address issues such as formal and information power structures, the organizational structure and culture, overcoming resistance to change, approaches to evaluating the success of the change initiative, and developing a communication plan. Having the opportunity to address change in a virtual environment will better prepare students to deal effectively with aspects of change encountered in the workplace.
Resources Required
Riordan Manufacturing Virtual Organization
Grading Guide
| Content
70 Percent |
Points Available
150 |
Points Earned
X/150 |
Additional Comments: |
| ·All key elements of the assignment are covered in a substantive way.
Section I: Change Management Plan
·Students create a Change Management Plan for Riordan Manufacturing.
·The paper includes an identification of the formal and informal power structures and how this might affect organizational behavior.
·Students identify the most appropriate organizational structure and the possible affects of this structure.
·Paper will include identification of the characteristics of the organizations culture and how this might affect employee behavior.
·Paper will identify possible sources of resistance to change and identify strategies for overcoming these barriers.
·Includes a recommendation for implementing changes over the next 12 months.
·Paper includes methods for evaluating success or failure of the planned change.
Section II: Communication Plan
·Communication plan must include a selection of the best channel to communicate the message to employees and a rationale for why it was chosen.
·Identifies potential barriers to effective communication and strategies for overcoming these barriers.
·Includes the message in the channel selected that will be sent to employees. Message should address the following:
oThe areas affected by the change
oEstablish the need for the change
oCreate a sense of urgency around the change
oThe next steps in the change process
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| Organization / Development
15 Percent |
Points Available
35 |
Points Earned
X/35 |
Additional Comments: |
| ·The paper is between 1,040 and 1,400 words in length.
·Paragraph transitions are present, logical, and maintain the flow throughout the paper.
·The tone is appropriate to the content and assignment.
·Sentences are complete, clear, and concise.
·Sentences are well constructed, strong, and varied.
·Sentence transitions are present and maintain the flow of thought. |
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| Mechanics
15 Percent |
Points Available
35 |
Points Earned
X/35 |
Additional Comments: |
| ·The paper—including tables and graphs, headings, title page, and reference page—is consistent with APA formatting guidelines and meets course-level requirements.
·Intellectual property is recognized with in-text citations and a reference page.
·Rules of grammar, usage, and punctuation are followed.
·Spelling is correct. |
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Total Available |
Total Earned |
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250 |
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