25 May Question The following question involves addressing the Extensio
Question
The article to be analyzed ishttp://www.ijhssnet.com/
“Study the Effects of Customer Service and Product Quality on Customer Satisfaction and Loyalty”
• Discuss the merits and demerits of the article; Strong points and Weak points
o Is it well written? Was the discussion thorough?
o What are the limitations of the article? : What did they fail to discuss, are there theories missing that could be applied?
*Can the ideas in the article really add value for customers? Why or why not?
• How else could what they discussed be applied? What are your recommendations/remedies?… Relative to how they add /create/deliver superior customer value
Ultimately, I have my notes and I honestly just want someone else to give me their mindset to see if I am on the right track with my perspective.
This is a 1-2 page max. assignment as well. I
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