Question Unit 1.1 DB: Effective Business and Interpersonal Communications Issues relating to ethics are often not black or white. What is your reaction to

Unit 1.1 DB: Effective Business and Interpersonal Communications

Issues relating to ethics are often not black or white. What is your reaction to the following scenario? There is not always a clear answer.

You have taken the initiative to propose a comprehensive user manual for customers – something that has not existed before. You have come up with a concept and a detailed outline. The department manager approves the project and you run with it, engaging co-workers to work on different parts of it over the next few months.

When the manual is published, the department manager is listed as the author and there are no acknowledgements (verbal or printed) to anyone who actually worked on the project.

What kind of ethical choice does this omission represent? Are there pros and cons? What does it communicate internally and externally? Should you respond to the situation? If so, how?

Unit 1.2 DB: Constructive Feedback

Every month, each employee in your department is expected to give a brief oral presentation on status of his or her project. However, your department has recently hired an employee with a severe speech impediment that prevents people from understanding most of what he has to say. As department manager, how will you resolve this dilemma? Please explain.

Unit 2.1 DB: Diversity

What is it like to be a minority within the majority culture? Here are some diversity-related scenarios that you, as a manager, might tackle. Diversity is a very touchy subject, so I hope our discussions will dig deep and “go there” so we can truly learn from each other.

How would you respond to these challenges? What might be the repercussions?

A number of employees from the former Soviet Union speak Russian together when they’re in the workplace – they sit together on break and at lunch and do not befriend “Americans.” Sometimes, they ask each other for work-related advice? Does it make you uncomfortable? Should you try to make them change their behavior? Why or why not? How?

A non-Christian employee doesn’t want to participate in the festive daytime Christmas party, but goes reluctantly. Everybody is there and having fun. She tries to stay in the background, but is ushered over to a very merry Santa who insists on giving her a present. She leaves immediately, upset. Is she being unreasonable? Explain. How much should religion be accommodated in the workplace (this is a huge question, so just touch on it).

What subcultures are you part of (race, religion, gender, Northerner, Southerner, it could be anything….)? Have you ever felt uncomfortable at work because of your membership within a sub-culture? Were you accommodated appropriately?

Unit 2.2 DB: Selecting the right media

What would be the best way or combination of ways to educate co-workers about the new business your (imaginary) company just acquired?

Oral media, written media, visual media and/or electronic media? Please give examples.

? We will be using your imaginary company in future discussions

Unit 3.1 DB: Writing Business Messages

Referring to your imaginary company’s acquisition in Unit 2, refer to page 143 and choose two writing techniques. Write a substantial paragraph using each one to discuss an aspect of the acquisition. You can make up your own company and details

Unit 3.2 DB: Distribution considerations

Refer back to the media recommendations you made in unit 2, discussion B. Please evaluate them in terms of the four issues highlighted on page 171, “Distributing your message.

Unit 4.1 DB: Messages for electronic media

Let’s look more closely at blogging this week. Using your imaginary companies from last week, please talk about how you would incorporate a blog, using the 3-step process on p. 204

Unit 4.2 DB: Positive and routine messages

To me, goodwill is that intangible that makes the world go round. With our overtasked lives, I’m not sure it is getting the attention it deserves.

For this discussion, please write a goodwill message to a client or a customer or a

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