25 May Question Week 4 Devry BSOP – 588
Question
Week 4
Devry BSOP – 588
Workforce and Leadership for Excellence in Quality Management – Discussion
1) QUALITY FOCUS
2) ALIGNMENT OF STRATEGY AND QUALITY MGMT. (GRADED)
· Devry BSOP – 588 Week 4 Midterm (Essay Questions)
Grade Details – All Questions
| 1. | Question : | (TCO A) Discuss how a fast-food restaurant could measure its quality effectiveness using each of the following definitions of quality: product-based, user-based, value-based, and manufacturing-based. |
| 2. | Question : | (TCO B) Explain each of the following statements as they apply to modern quality management.
a. Customer service is the rule, not the exception. |
| 3. | Question : | (TCO A) Explain the three core principles of total quality. |
| 4. | Question : | (TCO H) Discuss how front-line employees are critical to customer assessment of service quality. Identify the challenges faced by front-line employees. |
| 5. | Question : | (TCO B) Cite two ways that the accounting function can contribute to the achievement of quality. |
| 6. | Question : | (TCO C) Deming states that knowledge is not possible without theory, and experience alone does not establish a theory. Explain this statement as it applies to management decision making |
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