25 May Question WHAT IS OPERATIONS MANAGEMENT AND WHY IS IT IMPORTANT?
Question
WHAT IS OPERATIONS MANAGEMENT AND WHY IS IT IMPORTANT?
1. ______________ management oversees the transformation process that converts resources such as labor and raw materials into finished goods and services.
a. Control
b. Operations
c. Systems
d. Planning
2. Which of the following is an example of an input as described by an organization’s operations system?
a. sales
b. innovative products
c. capital
d. accounting reports
3. Which of the following is an example of an output as described by an organization’s operations system?
a. equipment
b. increased market share
c. materials
d. information
4. It is easy to see the operations management process at work in ______________.
a. service organizations
b. financial organizations
c. consulting organizations
d. manufacturing organizations
5. Service organizations produce _______________ in the form of services.
a. physical inputs
b. physical outputs
c. nonphysical inputs
d. nonphysical outputs
6. Which of the following is not an example of a service organization?
a. military forces
b. a university
c. a manufacturing plant
d. a hospital
7. It is estimated that in the United States, over ______________ of all economic activity is services.
a. 15 percent
b. 35 percent
c. 71 percent
d. 78 percent
8. Productivity includes the overall output of goods and services that is then ______________ the inputs.
a. multiplied by
b. added to
c. subtracted from
d. dividedby
9. For countries, high productivity can lead to _______________.
a. economic growth and development
b. higher wages
c. a more competitive cost structure
d. the ability to offer more competitive prices
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