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Question Your response should be at least 200 words in length.

Question Your response should be at least 200 words in length.

Question
Your response should be at least 200 words in length.Unit III assessment

Question 1

1.

How does the degree of customer contact relate to the kinds of skills needed by service workers and the degree of training they require?

Your response should be at least 75 words in length.

Question 21.

Are customer arrivals drawn from finite and infinite populations analyzed differently? Why, or why not?

Your response should be at least 75 words in length.

Question 3

1.

Assume that you are offered a new piece of equipment for $10,000. The equipment will produce 10,000 units per year with a margin of $6.00 per unit. Demand for the product being produced has been 2,000 units per year. Your current equipment is fully depreciated and can produce the 2,000 units per year at a margin of only $4.00 per unit. Should you purchase the new equipment? Under what conditions?

Your response should be at least 75 words in length.

Question 4

1.

Is office layout more akin to retail service layout or to manufacturing layout? Explain your answer.

Your response should be at least 75 words in length.

Question 5

1.

 

Describe the role of service guarantees from the marketing and the operations perspective.

Your response should be at least 200 words in length.

 

Question 6

1.

 

Contrast the “Personal Attention Approach” to service to the “Production-Line Approach.” In your opinion, which is superior? Why?

Your response should be at least 200 words in length.

 

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