Question1. The planning process begins with which of these?

1. The planning process begins with which of these?
a. The development of operational goals
b. The development of a mission statement
c. Communication of goals to the rest of the organization
d. A company-wide meeting
2. “We respect our employees and value their diversity” is an example of a statement you are most likely to find in the organization’s
a. mission.
b. strategic goals.
c. tactical goals.
d. strategic plans.
3. ____ goals lead to the attainment of ____ goals, which in turn lead to the attainment of ____ goals.
a. Operational, strategic, tactical
b. Tactical, operational, strategic
c. Strategic, tactical, operational
d. Operational, tactical, strategic
4. Managers use ____ to direct employees and resources toward achieving specific outcomes that enable the organization to perform efficiently and effectively.
a. strategic goals
b. operational goals
c. growth goals
d. financial results
5. 5. All of the following are characteristics of effective goal setting EXCEPT
a. goals should be challenging but not unreasonably difficult.
b. goals should be set for every aspect of employee behavior.
c. specific and measurable.
d. cover key results area.
6. 6. The ultimate impact of goals depended on the extent to which goal achievement is linked to
a. rewards.
b. salary increases.
c. promotions.
d. all of these.
7. 7. ____ is the first step in the MBO process.
a. Setting goals
b. Developing action plans
c. Appraising overall performance
d. Reviewing progress
8. In using MBO, objectives should be set
a. by the supervisor.
b. by the employee.
c. jointly by the supervisor and the employee.
d. by the accounting department.
9. Which of the following is NOT one of the benefits of MBO?
a. Performance can be improved at all company levels.
b. Employees are motivated.
c. Efforts are focused on activities that will lead to goal attainment.
d. Operational goals are able to displace strategic goals.
10. ____ define boundaries within which to make a decision.
a. Programs
b. Policies
c. Rules
d. Procedures
Chapter 8
11. ____ can be defined as the combination of benefits received and costs paid by the customer.
a. Organizational benefits
b. Value
c. Cost-benefit diversity
d. Synergy
12. A corporate-level strategy is concerned with the question
a. what business are we in?
b. how do we compete?
c. how do we support our chosen strategy?
d. where do we market our products?
13. Which of these questions is central to a functional-level strategy?
a. What business are we in?
b. How do we compete?
c. How do we support our chosen strategy?
d. What business do we buy?
14. How business units and product lines fit together in a logical way is the essence of
a. business-level strategy.
b. portfolio strategy.
c. competitive strategy.
d. financial strategy.
15. Which of the following strategies involve an attempt to distinguish the firm’s products or services from others in the industry?
a. Cost leadership
b. Differentiation
c. Focus
d. Internal growth
16. With a(n) ____ strategy, the organization concentra

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