Question1. The specific setting within which organizational behavior is e

1. The specific setting within which organizational behavior is enacted would be called the: (Points : 4)
situation
external environment
organizational context
group

2. The Hawthorne studies uncovered the importance of: (Points : 4)
the workflow and scheduling of work for production efficiency
delegating authority downward and throughout the organization
the informal organization and its impact on productivity
viewing an organization as clockworks

3. Which of the following statements is most correct with respect to total quality management? (Points : 4)
Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line.
Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior.
Quality is an employee-oriented philosophy required by quality engineers.
Quality is machine driven with quality improvements resulting from use of robotic equipment.

4. Developing skills is different from acquiring objective knowledge because it requires: (Points : 4)
empirical testing
induction
deduction
structured practice and feedback

5. Many U.S. and Canadian firms have located manufacturing plants in Mexico to take advantage of lower labor costs. Additionally, many tariffs on U.S. exports have been reduced. These global changes occurred because of: (Points : 4)
the European union
GATT agreements
NAFTA
Perestroika

6. Gifts are not usually a requirement in business dealings, though presenting a small gift will generally be appreciated as a gesture of goodwill in which of the following cultures? (Points : 4)
Mexico
Japan
Saudi Arabia
Canada

7. While the globalization of business affects all parts of the organization, which area of the organization is particularly affected? (Points : 4)
marketing
operations
MIS
human resources

8. An individual’s generalized belief about internal control versus external control is called: (Points : 4)
self-efficacy
self-esteem
locus of control
self-monitoring

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