QuestionAssignment 2. Individual Assignment: Employing Important Techniques Used in Operations Management

Assignment 2. Individual Assignment: Employing Important Techniques Used in Operations Management
Overview
Working individually, students will demonstrate competency in operations management by first analyzing two operations management techniques and applying them to improve either their own organization’s or Acme Mexico City’s operations.
Then the student will apply the operations management technique of linear programming to a specific aspect of Acme Mexico City’s operations
The student will select the two techniques from the following list (note that data-driven decision-making aka data analytics is a mandatory selection):
· Data-driven decision-making aka data analytics (mandatory selection)
· Decision support systems
· Outsourcing to include offshoring
· Sustainable supply chain management
The student will submit a report in pdf format which integrates their analysis and the application to their organization and/or to Acme Mexico City.
Critical thinking, information literacy, problem-solving, systems thinking, and technology fluency are required.
Assignment
Within your report, on the first two techniques, address the following:
· Describe the purpose of each technique chosen
· How does or should this help operations?
· What are the limitations of the technique?
· What are the costs involved? What training is needed to use the technique? What else is needed?
· In your own organization or at Acme Mexico City, what is the problem, opportunity, or challenge to be addressed?
· How will each technique help your own organization’s or Acme Mexico City’s operations? Why?
· What would be the areas which present challenges in the approach (e.g., cost, training, culture, technology, management commitment, etc.)
Within your report, on linear programming applied at Acme Mexico City, address the following:
The specific task of this second part of the assignment, which is to recommend a low-cost (not necessarily the minimum cost) customer service employee daily assignment schedule.
The following information is provided:
To the extent permitted by local law, each Acme Home Improvements store, including Acme Mexico City, is open from 7 am – 11 pm every day.
Acme Mexico City advance planners in North Carolina have provided the following table, which identifies the minimum number of customer service employees estimated to be needed on the floor of the store each hour of a typical work day:
Customer Service Employees
Time Period Minimum number needed on the floor
7 am – 8 am 10
8 am – 9 am 12
9 am – 10 am 18
10 am – 11 am 22
11 am – 12 pm 22
12 pm – 1 pm 26
1 pm – 2 pm 26
2 pm – 3 pm 26
3 pm – 4 pm 26
4 pm – 5 pm 26
5 pm – 6 pm 28
6 pm – 7 pm 28
7 pm – 8 pm 24
8 pm – 9 pm 22
9 pm – 10 pm 14
10 pm – 11 pm 12

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