QuestionCASE STUDY: SUH Incorporated

CASE STUDY: SUH Incorporated

Company Overview:

SUH Incorporated: SUH is a light (value added) manufacturer in the Emergency Response Management market, and offers a variety of products to support domestic and international disaster relief efforts. Some of their products are: rapidly deployable structures, custom mobile command trailers, gas mask filter canisters, etc. SUH has built its reputation on the personal relationships fostered by its regional sales representatives and has an extensive network of community contacts. The sales representatives are proud of the best-in-breed product offering and are frequently called for live product demonstrations.

SUH Company Stats (Last Quarter Results):

Gross Annual Revenue: $30 Million/year

Outstanding Debt: $20 Million

Available Cash: $4 Million

Average Sales Margin: 15%

SUH made significant profits during a recent hurricane impact on the gulf coast. The executive management and board of directors felt that the time was ideal to acquire two companies that differed noticeably from their current business, CarbonTech and MyRentals.

CarbonTech: A small activated carbon and filter manufacturer with NIOSH approval for their filter design. CarbonTech’s IT infrastructure is small (25 computers, 3 servers); the Operations Manager, Joe DeCline, has been servicing all IT needs. He takes great pride in the Epicor Vista® Software that he runs on a Progress® database. This has been a family business for years, and Joe’s father Jay manages the business very closely. Generally, CarbonTech is resistant to change.

MyRentals: This medium size event services company provides tent rentals for a variety of events; they have been a “big player,” renting tents, AC Units, portable professional kitchens, etc. to everything from the Super Bowl to personal weddings. No event is too large or too small. The company’s General Manager, Bobby Buddy is the quintessential nice guy. He has a great personal relationship with most of his 200 full time employees, and even some of the 300 seasonal workers. The IT administration has been completely outsourced, and MyRentals is unhappy with the current level of support. The cost to support IT in their 14 satellite offices and use the Microsoft Dynamics GP® ERP system is consuming their very valuable cash.

The Technology Environment: As the Director of Information Technology for the combined companies, you find three very different environments. The current CEO of SUH, Rock Martin, is technology averse – historically IT capital equipment purchases have been limited to less than $5,000/year. This is in stark contrast to your direct supervisor the CFO, Neil Robber, who loves to be connected. CarbonTech’s General Manager, Jay DeCline, is willing to invest in technology, but only if his son, Joe approves the purchase. Joe believes that he has already provided CarbonTech with everything they need in the areas of Operations and IT Infrastructure. Joe is fond of saying “If it aint broke don’t fix it.” Bobby Buddy, GM for MyRentals, is inherently trusting of his advisors, and has purchased all recommended services and support from his telecommunications, IT, and ERP support providers.

Your IT staff consists of yourself as Director of IT, a senior database developer, and a ½ time PC technician.

Each company has its challenges: The parent company, SUH is cash poor and unprofitable. CarbonTech is very profitable, but does not earn enough to support the other companies, and is very resistant to change. MyRentals has placed too much trust in the individual branch managers to run localized operations and is now only breaking even; they desperately need to get control of their financials, but each branch has different procedures for material acquisitions. Their “just get it done” attitude has resulted in poor margins and poor documentation on all purchases.

Now with many more assets, personnel, and business challenges, the executive management is turning to you to help alleviate some of their financial stress with sound IT solutions that will demonstrably improve SUH’s ability to operate and the “bottom line.” With so many different stakeholders you know that your analysis and recommendations must be sound!

Challenges and Opportunities:

SUH has many challenges and opportunities as it works to combine the three companies into one integrated enterprise. The company could benefit from any number of enterprise-wide implementations that would improve its sales support, its manufacturing and supply services, and its corporate financial management, as described below.

Sales Support

The historical root of SUH’s success has been its regional sales representatives, and there is no reason to expect otherwise in the future. Each sales representative returns to the company’s headquarters periodically for product training and a PC upgrade. You have noticed, even in your short time at SUH, that everyone stores their information in a different format.

SUH has been warmly received by all their customers. Despite that fact, however, there is some fear that the market for new purchases in the rapidly deployable shelter product line may be evaporating. The shelter product line has been the leading revenue generator at 60% of all revenue. Lately, SUH’s established customer base is more interested in shelter rental options than purchase options. Suffice it to say that SUH’s sales team is working long hours trying to sell the products they have been trained on (i.e. SUH’s historical product line).

SUH wants to continue to manufacture the deployable shelters, but is willing to lease them through the MyRentals subsidiary. SUH would like to reduce the total sales force, make them more efficient in their use of technology, and use the same sales force to sell and lease the shelters, depending on customer requirements.

Your task is to propose an efficient IT solution for the mobile sales force to support them as they sell and lease products of both SUH and MyRentals.

Manufacturing and Supply Services

SUH has been using the filters made by the newly acquired CarbonTech company in its filter canister product and now wants to completely integrate the product line, manufacturing the correct number of filters and having them available at the canister plant just in time to be used in making the canisters. The sales of the canisters is increasing at a pace that SUH will be able to use all the filters made by CarbonTech.

In addition, SUH will be the sole provider of deployable shelters to the MyRentals subsidiary. Therefore, the requirements for sales and leases of the shelters will impact the manufacturing process; and the amount of shelters manufactured will determine how many can be sold or leased. Since deployable shelters are a primary product of SUH, and are a significant portion of the leasing business of MyRentals, you have decided to focus on that product line as you propose improvements in the IT support.

Your task is to propose a solution to the just-in-time supply of filters to the canister manufacturing process and to ensure the manufacturing line for the deployable shelters is producing the right number of shelters to fulfill the sales and leasing requirements.

Corporate Financial and Inventory Management

SUH is supporting three different financial systems for their business functions, which have been independent. For a publicly traded company, this presents an accounting nightmare. Each company reports independent financials and each company has different report formats. This makes the integration needed for combined reporting nearly impossible. Every quarter the accounting staff, IT Staff and executive management spend nearly 4 weeks producing end of quarter reports. Consequently, annual inventory is also challenging – once again, three systems, three inventory procedures. The annual inventory covers only the permanent assets of SUH and its subsidiaries, not the products being manufactured, leased, or sold.

Financial systems currently in use are:

SUH – Infor ERP Visual®

CarbonTech – Epicor Vista®

MyRentals – Microsoft Dynamics GP®

SUH spends approximately $10K/year on private consultants to support a legacy version of “Visual.” SUH is not current on their service contract. Both CarbonTech and MyRentals are current on their licenses and service contracts. Below is a summary of expected annual costs:

InforERP Visual: $25K to bring all 25 licenses to the current build, 10K for independent support, $10K for annual renewal of licenses.

Epicor Vista: $16K for 10 licenses with support.

Microsoft Dynamics GP: $25K for 25 licenses, $10K for support.

Your task is to propose a solution for integrating the financial management and inventory systems for SUH and its two subsidiaries to significantly reduce the time and effort required to produce the quarterly reports and to ensure accuracy.

Staged Assignments and Exercises:

Throughout this course you will be Director of Information Technology for SUH. Taking advantage of the business practices and IT solutions discussed in the class, the Course Modules and the textbook, you will be expected to increase profits, keep the business running, and bring SUH and its subsidiary companies into the 21st century. One of the challenges/opportunities above will be identified by you, and you will propose a solution for that area. That solution will be used in a series of staged assignments.

Upon completion of these assignments you will have performed an array of activities to demonstrate your ability to apply the course content to a “real world situation” to:

Recommend an IT solution based on your analysis of the business environment (case study, stage 1: memo)

Evaluate the IT architectural considerations of your recommended solution (case study, stage 2: paper) Provide the details of an IT solution

Provide a business case for your proposed solution (case study, stage 3:annotated outline)

Explain the best practices and enterprise methodologies to be used for implementation of your proposed solution (case study, stage 4: executive briefing)

Evaluate the risks of a specific solution (Exercise 1)

You will find the details of each assignment and a corresponding grading rubric in separate assignment documents. The specific weights of each of these assignments can be found in the class syllabus.

Note: ONE of the listed business challenges/opportunities areas listed above (sales support, manufacturing and supply services, or corporate financial and inventory management) will be used throughout the staged project. Hint: As noted earlier in the case, the goal of SUH is to combined the three companies into one integrated enterprise—so your solution should support that goal.

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Case Study, Stage 1: Analysis and Recommendation

Case Study, Stage 1: Analysis and Recommendation

Before you begin this assignment, be sure you have read the “SUH Case Study.”

Analysis and Recommendation

The SUH Case Study presents several opportunities and challenges that the company is facing. For this assignment, you will select one of the three areas (sales support, manufacturing and services support, or corporate financial and inventory management) to analyze and make a technology recommendation.

Purpose of this Assignment

This assignment gives you the opportunity to apply the concepts of this course to analyze business requirements and propose a technology solution to improve the business. This assignment specifically addresses the following course outcomes to enable you to:

evaluate information systems and enterprise solutions to determine the best fit to enable the organization’s strategic outcomes

use information technology tools and techniques to support business intelligence gathering and decision making

Assignment

Using the case provided, propose a technology solution that results from your analysis of the business environment. First, analyze the business environment and select one of the three challenges/opportunities areas where application of technology would align with the strategic outcomes to improve the business. Then, provide three different recommendations that you would have for improvements in that challenge/opportunity area. All three recommendations do not have to employ technology, but at least one must. From your recommendations, select a specific technology solution and describe how that solution would contribute to business goals (Note: The overall business goal is to combine the three companies into one integrated enterprise.) Your analysis will be presented in a two- to three-page memo to Rock Martin, the CEO of SUH, Inc., using a Microsoft Word memo template. Write the memo as if you were actually writing to your boss and need to convey the background and information you used to develop your recommendations. External resources are not required, but if you use them, remember to correctly cite and reference them in APA style format.

Your memo should cover all of the following areas.

Challenge/Opportunity Area for SUH. Choose one of the three areas below that could benefit from a solution and explain why it is in need of a solution

Sales support: discuss problems associated with sales representative problems with no backup solutions, training issues and different methods of information storage. In addition, there is an increase in interest of the rental versus purchase of shelters

Manufacturing/Supply services: discuss problems associated with the need for just-in-time delivery of filters to the canister manufacturing process as well as the correct production of shelters to fulfill the sales/leasing requirements.

Financial/Inventory Management: discussion the fact that SUH is maintaining three different financial systems, each system has different report formats, reporting integration is needed, time waste consolidating the information for the required reports, different inventory procedures and the fact inventory doesn’t include manufactured leased or sold products.

Recommendations. Briefly (2 – 3 sentences each), describe three recommendations that would help to solve the problem you chose to solve in step 1; all three do not have to be technology solutions, they may include process or procedure changes. At least one must use technology. (These should be three distinct solutions not alternatives of the same.)

Recommendation 1

Recommendation 2

Recommendation 3

Proposed IT Solution. From the three recommendations you provided in step #2 (parts a, b, c), select one that is an enterprise technology solution that you could champion and explain its functionality in approximately 3 -5 sentences. (The full technical description of the solution will be covered later in Stage 2.) You do not need to address or incorporate all three recommendations. Simply select one of them that uses technology and briefly describe what it would do for SUH.

Solution fit to Challenge/Opportunity. Using the technology solution you chose for step #3, describe how that solution would help solve the challenge/opportunity you chose in step #1. To organize your paper and to aid in readability, use the following headings:

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