Questionestion : (TCO 4) Susan has a part-t

estion : (TCO 4) Susan has a part-time “cottage industry” producing seasonal plywood yard ornaments for resale at local craft fairs and bazaars. She currently works a total of 5 hours per day to produce 10 ornaments. She thinks that by redesigning the ornaments and switching from use of wood glue to a hot glue gun, she can increase her total production to 25 ornaments per day. What is her new productivity?

Student Answer: 2 ornaments per hour

3 ornaments per hour

4 ornaments per hour

5 ornaments per hour

Instructor Explanation: 25 ornaments/5 hours = 5 ornaments/hour (Formula 1.1, Chapter 1, pages 20 and 21, Solved Problems)

Points Received: 3 of 3

Comments:

Question 4. Question : (TCO 4) The Dulac Box plant produces 500 cypress packing boxes in two 8-hour shifts. The use of new technology has enabled them to increase productivity by 50%. Productivity is now approximately _____.

Student Answer: 32.55 boxes per hour

40.6 boxes per hour

46.875 boxes per hour

81.25 boxes per hour

300 boxes per hour

Instructor Explanation: 500 crates x 150% = 500 x 1.50 = 750 crates/16 hours; 750 crates/16 = 46.875 crates/hour (Formula 1.1, Chapter 1, pages 20 and 21, Solved Problems)

Points Received: 3 of 3

Comments:

Question 5. Question : (TCO 2) A mission is _____.

Student Answer: the purpose or rational for an organization’s existence

a broad statement of strategies

a simulation used to test various product line options

a plan for cost reduction

an action plan to achieve the mission

Instructor Explanation: Chapter 2

Points Received: 3 of 3

Comments:

Question 6. Question : (TCO 2) The impact of a firm’s strategies to achieve their mission is which of the following?

Student Answer: They exploit opportunities and strengths.

They operate on medium-range tactics.

They are not long range.

They neutralize threats and avoid weaknesses.

They both exploit opportunities and strengths, and they neutralize threats and avoid weaknesses.

Instructor Explanation: Chapter 2: They exploit opportunities and strengths and neutralize threats and avoid weaknesses (SWOT).

Points Received: 3 of 3

Comments:

Question 7. Question : (TCO 2) Which of the following are the three areas that are significant in improving productivity?

Points Received: 3 of 3

Comments:

Question 8. Question : (TCO 1) Which one the following is not a reason why productivity is difficult to improve in the service sector?

Student Answer: Labor intensive

Focuses on individual attributes

Often an intellectual task

Easy to mechanize and automate

Difficult to evaluate for quality

Instructor Explanation: Chapter 1

Points Received: 3 of 3

Comments:

Question 9. Question : (TCO 1) What are the five elements in the management process?

Student Answer: Plan, direct, organize, pricing, and supervise

Accounting/finance, marketing, operations, and management

Organize, plan, implement, staff, and lead

All of the above

None of the above

Instructor Explanation: Chapter 1: Plan, Organize, Staff, Lead, and Control

Points Received: 0 of 3

Comments:

Question 10. Question : (TCO 2) Which of the following are the competing forces in Porter’s five forces model?

Student Answer: Rivals

Potential entrants

Customers and suppliers

Substitute products

All of the above

Instructor Explanation: Chapter 2, page 42

Points Received:

1. Question : (TCO 1) What are four reasons why organizations need to study OM?

Student Answer: The four reasons why organizations need to study OM are: – To know how OM activities work since it is one of the major functions of an organization – To know how goods and services are produced – To understand how operation managers work since their activities affect other business functions in a organization – To improve the profitability of OM since a larger portion of an organization’s revenue is spent in OM References: Render, J. H. a. B. Operations Management (10th ed). Pearson Learning Solutions. Retrieved from http://devry.vitalsource.com/books/9781256081487/id/ch1tab1

Instructor Explanation: 1. To study how people organize themselves for productive enterprise

2. To know how goods and services are provided

3. To understand what operations managers do

4. Because it is such a costly part of an organization

5.

Points Received: 3 of 6

Comments: Your response omits two of the four reasons listed in the text. Please review pg 6 in the text.

Question 2. Question : (TCO 1) Services are often produced and consumed simultaneously. Provide two examples, and explain why they are produced and consumed simultaneously.

Student Answer: Firstly, a hairdresser produces a haircut that is “consumed” simultaneously. The hairdresser cannot produce the haircut before the customer comes to the hair salon. It is not possible for the hairdresser to produce the haircut beforehand and store it as an inventory good, like shampoo. The haircut can only be “consumed” at the moment it is produced. A dentist produces a teeth checkup and performs the necessary teeth procedures (dental drilling, cleaning); all of these are “consumed” when they are produced simultaneously. The drilled and cleaned teeth cannot be stored as inventory.

Instructor Explanation: (Chapter 1) Answers will vary, but the textbook provided: because there is not any stored inventory (e.g., haircuts or appendectomies).

Points Received: 6 of 6

Comments:

Question 3. Question : (TCO 2) Define mission and strategy. Describe how a firm’s mission and strategy differ.

Student Answer: Mission can be defined as the purpose that an organization exist. Strategy can be defined as the ways that an organization use to achieve its missions and goals. While a firm’s mission is all about why the firm exists, the firm’s strategy is the action plan to achieve the purpose of the firm. A firm must always state its mission first before it can implement the right strategy. References Render, J. H. a. B. Operations Management (10th ed). Pearson Learning Solutions. Retrieved from http://devry.vitalsource.com/books/9781256081487/id/pg34

Instructor Explanation: (Chapter 2) A mission is an organization’s purpose; a strategy is an organization’s action plan. Mission specifies where the organization is going, and a strategy specifies how it is going to get there.

Points Received: 6 of 6

Comments:

Question 4. Question : (TCO 2) How can global operations provide better goods and services?

Student Answer: Global operations can provide better goods and services by: – Customizing products and services to meet unique cultural needs in foreign markets – Providing quick and adequate service by locating facilities in foreign countries References: Render, J. H. a. B. Operations Management (10th ed). Pearson Learning Solutions. Retrieved from http://devry.vitalsource.com/books/9781256081487/id/pg32

Instructor Explanation: (Chapter 1) To assist organizations in understanding the differences in culture and of the way business is handled in different countries. Improved understanding as the result of a local presence permits firms to customize products and services to meet unique cultural needs in foreign markets.

Points Received: 6 of 6

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