QuestionHSOP320 final exam

HSOP320 final exam

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Question 1. 1. (TCO 1) Name the five major events that happened between 2001-2004 that affected the demand in the lodging industry. How did they affect demand? (Points : 10)

Question 2. 2. (TCO 1) Give three examples of how technology has played a part in the advancement of the lodging industry. What are considered the most important recent lodging innovations? What do you think the future technology will be and why? (Points : 10)

Question 3. 3. (TCO 2) Companies such as Marriott and Hyatt now require entry-level management candidates to hold a four-year degree prior to the start of their position. Why is this an important requirement? How does the degree help a person in a management position? (Points : 10)

Question 4. 4. (TCO 3) What is a guest folio? What types of things would be found on the guest folio? Who usually manages these folios? (Points : 10)

Question 5. 5. (TCO 3) What are three of the divisions of the front office department in a large full-service hotel, and what are their duties? Who is the manager for each? Which one would interest you the most? (Points : 10)

Question 6. 6. (TCO 4) What is the role of a housekeeping inspector? Why is it important to have an inspector in a large hotel property? In a small property, who is responsible for these tasks? (Points : 10)

Question 7. 7. (TCO 4) What is a perpetual inventory system and why is it important to use in a housekeeping department? Who is responsible for keeping this inventory system accurate? What would be some of the steps involved in managing this? (Points : 10)

Question 8. 8. (TCO 5) What are the daily responsibilities of a marketing and sales manager (roles, tasks, and responsibilities)? Would you be interested in becoming a manager in this department? If so, what segment would you like to work with? (Points : 10)

Question 9. 9. (TCO 5) What factors would you utilize to determine whether a Sales Department in a full-service hotel is organized for success? Please provide an example for each. (Points : 10)

Question 10. 10. (TCO 11) Why would you own a timeshare property versus purchasing room nights in a hotel? What are the advantages and disadvantages to vacation ownership? Have you ever owned one in the past? If so, how has this experience been for you? (Points : 10)

Question 11. 11. (TCO 7) After 9/11, what types of consumer fear about safety in hotels has increased? How can you promote safety for your hotel guests and employees? Why would this apply to all lodging facilities? (Points : 10)

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Question 1. 1. (TCO 8) You are a hotel GM of a 500-room property. You recently found out that your occupancy rate has decreased over the past year from 80% to 75%. What specific steps would you use in order to determine the cause and correct this problem? (Points : 20)

Question 2. 2. (TCO 10) What is the difference between a franchise and a management company? Please give a detailed description of each. Would you, as an owner, consider using one of these, or both? (Points : 20)

Question 3. 3. (TCO 6) What is the role of an executive chef in a hotel property? What type of Food and Beverage staff report to the executive chef and what are their roles? Do you think an executive chef should be hands-on? (Points : 20)

Question 4. 4. (TCO 9) You are a new front desk manager at a full-service property. Your GM tells you to use yield management in increasing revenues. What does she mean? What methods could you use? (Points : 20)

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