10 May Questionn ________ competencies are defined as “a cluster
Question
n ________ competencies are defined as "a cluster of related knowledge, skills, and attitudes that differentiate high performers from average performers." Answer North America United Kingdom Australia both A & B all of the above The _____ approach identifies the various work activities required to successfully perform a job. Answer PAQ task-oriented worker-oriented Both A & C 4 points Question 4 In the example provided in the text where the bank manager sent his tellers to training on the products and services the bank provided, the training resulted in a _____ percent increase in services sold to customers. Answer 0 25 50 80 . 4 points Question 5 In response to a TNA the decision is to "change the job." This means Answer there are too many obstacles in the system the way the job is currently set up. feedback is not occurring in the present set up. there is a KSA deficiency but it is difficult to train. rewards are not tied to high performance. Question 7 The identification and development of employees who are perceived to be of high potential is called Answer promotion. succession planning. hiring. funneling pet picking. . Question 9 When a KSA deficiency is determined what is the appropriate response. Answer training job aid practice Any of the above depending on the circumstances . 4 points Question 10 According to the text, which approach to TNA is better? Answer Reactive assessment Proactive assessment The authors don't say A combination of proactive and reactive strategies . 4 points Question 11 Define criterion deficiency and criterion contamination. Answer
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