QuestionQUIZ 31.Question :(TCO 3) Acceptance sampling _____.

01 May QuestionQUIZ 31.Question :(TCO 3) Acceptance sampling _____.

Question
QUIZ 3

1.

Question :

(TCO 3) Acceptance sampling _____.

Student Answer:

is the application of statistical techniques to the control of processes

was developed by Walter Shewhart of Bell Laboratories

is used to determine whether to produce a lot of material based on the evaluation of a sample

is more economical than 100% inspection

Instructor Explanation:

Supplement 6, page 233

Points Received:

0 of 2

Comments:

2.

Question :

(TCO 3) According to the ASQ-based definition of quality, _____

Student Answer:

quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs

quality depends on how well the product fits patterns of consumer preferences

even though quality cannot be defined, you know what it is

quality is the degree to which a specific element conforms to standards

quality lies in the eyes of the beholder

Instructor Explanation:

Chapter 6, page 190

Points Received:

2 of 2

Comments:

3.

Question :

(TCO 3) An example of product-focused processes produce _____.

Student Answer:

projects and job shops

commercial baked good, steel, and beer

automobiles and home appliances

computers

Instructor Explanation:

Chapter 7, page 252

Points Received:

0 of 2

Comments:

4.

Question :

(TCO 3) What does “build to order” mean?

Student Answer:

Make to sell

Limit production

Produce to customer order

Produce to forecast

Instructor Explanation:

Chapter 7, page 255

Points Received:

2 of 2

Comments:

5.

Question :

(TCO 3) Which of the following is false regarding repetitive processes?

Student Answer:

They do not use modules.

They do not allow easy switching from one product to the other.

They are the classic assembly lines.

They have less structure and more flexibility than a job shop layout.

Instructor Explanation:

Chapter 7, page 257

Points Received:

0 of 2

Comments:

6.

Question :

(TCO 3) A fishbone diagram is also known as a _____.

Student Answer:

cause and effect diagram

Kanban diagram

Taguchi diagram

process diagram

Instructor Explanation:

Chapter 6, page 201

Points Received:

2 of 2

Comments:

7.

Question :

(TCO 8) A drawing of the movement of material or people is a _____.

Student Answer:

flow process

process chart

service blueprint

flow chart

Instructor Explanation:

Chapter 7, page 259

Points Received:

0 of 2

Comments:

8.

Question :

(TCO 8) What is the automated system that uses an automated work cell controlled by electronic signals from a common centralized computer facility?

Student Answer:

SPC

CAD/CAM

CIM

ASRS

FMS

Instructor Explanation:

Chapter 7, page 268

Points Received:

0 of 2

Comments:

9.

Question :

(TCO 8) Service blueprinting _____.

Student Answer:

provides the basis to negotiate prices with suppliers

mimics the way people communicate

determines the best time for each step in the process

focuses on the provider’s interaction with the customer

can only be successful with two-dimensional processes

Instructor Explanation:

Chapter 7, page 262

Points Received:

2 of 2

Comments:

10.

Question :

(TCO 8) Four types of process strategies include _____.

Student Answer:

repetitive focus, process focus, mass customization, and product focus

manual, automated, computer, and service

process focus, repetitive focus, mass customization, and people focus

modular, continuous, discrete, and technological

Instructor Explanation:

Chapter 7, page 252

Points Received:

2 of 2

Comments:

Page:

12

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Continue part 2

1.

Question :

(TCO 8) Test your process strategy knowledge!

Student Answer:

: An organization’s approach to transform resources into goods and services is called its _____.

: The process strategy that is organized around processes to facilitate low-volume, high-variety processes is called a(n) _____.

: _____ is a process strategy that uses a product-oriented production process that uses modules.

»

: _____ is a rapid, low-cost production process that caters to constantly changing unique customer desires.

: The _____ transformations generally have the highest equipment utilization.

: A(n) _____ is a drawing used to analyze movement of people or material.

: A(n) _____ uses symbols to analyze the movement of people or material.

: _____ is a process analysis technique that focuses on the producer’s interaction with the customer.

: The control of machines by computer programs is called _____.

: _____ is the use of information technology to control a physical process.

Instructor Explanation:

Chapter 7

Points Received:

14 of 20

Comments:

2.

Question :

(TCO 3) Explain how lack of focus quality can lead to higher costs. Please provide examples.

Student Answer:

Instructor Explanation:

Points Received:

5 of 5

Comments:

3.

Question :

(TCO 3) Identify the best practices for resolving customer complaints.

Student Answer:

Instructor Explanation:

Points Received:

5 of 5

Comments:

4.

Question :

(TCO 3) Briefly explain the five steps necessary when developing benchmarks.

Student Answer:

Instructor Explanation:

Points Received:

0 of 5

Comments:

See page 197

Points Received:

5 of 5

Comments:

Page:

12