Week 2 assignment

Homework

Chapter 3:

1. Name the functions of the front office department along with job titles and specific responsibilities of each.

2. How are housekeeping and front desk dependent upon each other for customer satisfaction and what types of communication are used to ensure that this occurs?

Chapter 4:

1. Name the functions of the housekeeping department along with job titles and specific responsibilities of each.

2. Outline the ten areas that a guest room attendant needs to cover to properly clean each guestroom.

3. List and discuss 5 ways that might be used to control loss of linens.

Week 3 assignment

Homework

Chapter 5:

1. Describe and discuss the importance of the duties of the Director of Sales in a full service hotel.
2. Discuss why a one-stop contact is important for an association executive.
3. Discuss what is entailed in the job of a convention manager.
4. Discuss why communication is important between the sales department and other department and what type of communications occur.

Chapter 6:

1. Describe some actions or activities that might be classified as sexual harassment. What are the essential elements of a sexual harassment allegation?
2. List and discuss four state or federal laws that impact human resources in hotels today.

Week 4 assignment

Chapter 7:

1. Identify and discuss in detail three challenges and three opportunities from each of the five areas of the food and beverage departments. (hint: the easiest format is in a chart)

2. Choose three food and beverage management positions and discuss and describe three unique challenges and three managerial characteristics of each. (hint: the easiest format is in a chart)

Submit your assignment to the Dropbox located on the silver tab at the top of this page. For instructions on how to use the Dropbox,

Week 5 assignment

Homework

Chapter 8:

1. Define and discuss the role of the director of security in maintaining hotel security.
2. A guest has just slipped on wet tile in the lobby, and fallen and hit her head, surrounded by other patrons. She appears to be just shaken up, but she is bleeding slightly from a cut on her forehead. Describe in detail the steps you would take to handle this situation.

Chapter 9:

1. Describe in detail the short, intermediate and long term demands on a general manager’s time.
2. Discuss the differences in the time demands of a general manager between a full service large hotel and a small limited-service hotel.

Week 6 assignment

Homework

Chapter 10:

1. How are RevPar, ADR and Occupancy are calculated and describe in detail what each tells the general manager about the success of the sales and front office department in effectively managing inventory?
2. What are allocation controls? What are availability controls? What are the benefits and disadvantages of each? (Note: disregard the side labels in the book, they are reversed. Use the actual written paragraphs for information) (hint: chart format may be easier to use)

Chapter 11:

1. Describe and discuss the difference in a management company and a franchise company. Discuss the advantages and disadvantages of each. (hint: chart format may be easier to use)

Week 7 assignment

Homework

Chapter 12:

1. Discuss the key demographics of potential buyers of timeshares as well as in detail what elements of timeshares would entice them to buy timeshare weeks over vacationing on their own in traditional lodging facilities.
2. How is management of a timeshare different from management of traditional hotels? Be specific regarding operating procedures and guest characteristics.

Chapter 13:

1. Compare and contrast in detail the lodging and facility characteristics of activity-based facilities vs. themed facilities. What geographic areas are most conducive to each?

Course Project: Own Your Own Hotel!

Objectives|Guidelines|Grading Rubrics|Best Practices

OBJECTIVES

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This course project is designed for you to learn more about the lodging industry while having some fun at the same time. Your assignment is to design and to develop your own hotel. The following criteria needs to be followed:

1. Will you select a hotel franchise (brand) yes or no / why or why not?
2. How many rooms will your hotel have?
3. What will your hotel’s ADR be?
4. Select an actual geographic location / market.
5. Decide what type of operating segment your hotel will operate under.
6. Develop the hotel’s departments that will support the operations of the hotel.
7. Select specific amenities that will help distinguish your hotel’s brand.
8. What type of management organization will your hotel possess?
9. What type of security features will your hotel have?
10. Evaluate your actual competition (strengths and weaknesses).
11. Establish a target market.
12. Establish a marketing plan for how you will attract the target market.
13. What are some of the current opportunities and issues that your geographic market possesses?
14. How will you turn a profit after several years in business?

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