12 May Restaurant Point of Sale A very popular local restaurant chain (4 stores) w
Restaurant Point of Sale A very popular local restaurant chain (4 stores) wants to contract with your company to develop a Point of Sale system for their stores. The owners want the system to track current inventories, prices, quantities to ensure that the proper quantities of food are ordered at the right times. Not only do the owners wish to use this to track inventories, but they also want the wait staff to use the system to take orders at the table, and the kitchen staff to use the system to fill orders. Finally, they would like the system to be accessible on the Internet so evening commuters can use the Internet to enter their order, enter a pick-up time, and their credit card number so the restaurant can have the order ready when they get to the store. The restaurant owners have a few goals for this system. Specifically: There are four classes of users for the system, each with specific skills & needs: Managers / Owners: Complete access to system. Buy food items from distributor, track inventory, track popular food items, etc… Enter and update prices. Wait staff: Take orders using hand-held device. Quick, easy access to multiple orders. Ability to take exceptions to orders within specified limits. Must not require significant amounts of training (ie. intuitive). User need not have more than high-school education. Kitchen staff: Display orders on multiple stations for different types of food (hot food, salads, cold foods). Provide ability for orders to be re-sequenced. Quick access to recipes, quantities of food remaining, etc… Assume user has high-school education. Enter recipes including quantity of food used. General Public: Ability to enter orders with a credit card number and pick-up time. At some point in the future, the restaurant may bring their accounting and tax systems completely within the POS. The system you are designing must take this into account. The Order Process After the patrons are seated, a waitress (or…
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