27 Aug Service Marketing Plan
Need to submit by tomorrow:
service failure plan :
Audit : SATISFACTION risk
I have a sample copy attached to follow but please paraphrase it accurately.(note the sample article topic and my topic is SIMILAR not the SAME)
Around 250 – 300 words, 2 academic journals reference 2009- (current year)
Due in 2-3 weeks time:
– introduction (40-60 words)
– swot analysis + swot summary (less than 500 words)
– 2 Recommendations(1ooo words)
(I have a sample copy attached to follow but please paraphrase it accurately, do note sample copy topic is similar not the same.)
( i have also attach on how to do it)
…. 1st recommendations – supported by at least 1 theory/ concept
…..2nd recommendations- supported by at least 2 theory/concept
You may choose to follow the sample given as a guideline or think of your own recommendations
Do note**** the sample copy and the article we are using is similar not the SAME.
this is our topic : https://www.channelnewsasia.com/news/singapore/track-fault-at-clementi-station-smrt-delays-on-east-west-line-10735038
attached : reference method please follow strictly. please read carefully there are no types of referencing style.
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