06 Aug Short Activity 4
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Select a business process you have learned about in this course or are otherwise familiar with. Create a process map or quality analysis for the business process following the guidelines below:
Process Map Select one of the four process map types listed below (also found on page 96 of the textbook) to create a visualization of a business process you are familiar with. Process maps can assume several forms, including:
- High-level integration maps
- Relationship maps, also known as SIPOC (supplier, input, process, output, and customer) diagrams
- Cross-functional maps, also known as swim lane diagrams
- Flowcharts
Quality Analysis Select one of the seven basic tools of quality listed below (also found on page 102 of the textbook) to create a visualization of a business process you are familiar with. The seven basic tools of quality are:
- Cause-and-effect diagrams (also called Ishikawa or fishbone diagrams)
- Check sheets
- Control or run charts
- Flowcharts
- Histograms
- Pareto charts
- Scatter diagrams
For additional details, please refer to the Learning Activities Guidelines and Rubric document in the Assignment Guidelines and Rubrics section of the course.
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