System Analyst Assignment

Alternative Option 1 for Assessment 3

The following is an Alternative Option for Assessment 3. Thus you can complete this Option for Assessment 3 instead of the one described in the Subject Outline.

The value, due date, method of submission (TurnItIn) remain the same.

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Assessment item 3

Assessment 3

Value: 20%

Due date: 21-Dec-2012

Return date: 11-Jan-2013

Length: 1500 words(+/- 10% not counting references)

Option 1 – Observation

You are required to analyse the effectiveness of the Internet portal of a movie theatre. To do this you are required to use both ‘research’ and ‘observation’ information gathering techniques. You will need to research the existing portal and other information you can find about that business. You also need to observe how at least two (2) users interact with the portal and its information systems. The 2 users you observe cannot be students undertaking this subject.

For each user you need to make 2 Observations. To do this, you will inform the user of the Scenario, then allow the user to carry the scenario out by interacting with the Portal. You will observe and take notes of their interaction. You will repeat with a second scenario for each user. Thus, you will have 4 observations in total:

User 1 – Observation Scenario A

User 1 – Observation Scenario B

User 2 – Observation Scenario A

User 2 – Observation Scenario B

Some examples of scenarios are (you can create your own if you like):

(A)You want to take your date to a romantic dinner and movie next Sat. Before booking your dinner reservation, you want to be sure that you can finish dinner without rushing it, and still get to the movie on time. You therefore want to find out when movie X (you choose the same one for all 3 participants) is showing that evening.

(B)You want to book your tickets online, so that you don’t have to cue after that romantic dinner, but can go straight in.

You need to choose one company and clearly state your choice in your introduction. Examples include, but are not limited to the following: Hoyts, Village, United Cinemas and Forum 6. Amongst the information sought are answers to the following questions.

Questions you need to address are:

1. What are the major business objectives and processes (operations) that the organisation carries out?

1. List the information systems that are used to support their portal and describe how they related to the overall business objectives and processes.

1. Detail the scenarios you developed and how the users you observed interacted with the portal, when carrying out the tasks of those scenarios.

1. Recommend improvements to the portal and describe the analytic consequences. For instance, not all theatres provide systems for purchasing tickets online. If the organisation were to add such functionality, what do the analysts need to consider?

1. Describe the stakeholders involved. Who are they? Why do analysts need to consider their interests?

1. Discuss, in detail, the data collection techniques you used to answer the above questions.

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