uestion 7. Question : __________ is a pattern of emotional, physical, and mental exhaustion and is a response to job-related stresso

Which of the following is not part of professional staff in a sport facility?

Executives

Customers

Administrators

Supervisors

Question 2. Question :

Management roles can be divided into three categories: interpersonal roles, informational roles, and __________.

leadership roles

decision-making roles

planning roles

organizing roles

Question 3. Question :

Which of the following is descriptive of interpersonal roles in organizational management?

Social nature of management style often places them as the figurehead

Provides vital information to both personnel and external constituencies

Manager initiates change, resolves disputes, and conducts negotiations based on the research and data available

None of the above

Question 4. Question :

Which type of management is an integral process in the strategic human resource management process that focuses on the acquisition, sharing, and use of intelligence, understanding, and expertise within a sport organization to aid in the accomplishment of tasks, processes, and operations?

Knowledge management

Total quality management

Risk management

Operations management

Question 5. Question :

__________ are non-employees willingly to become involved with an organization or event for no compensation to assist with a need that could not otherwise be offered.

Professional Staff

Volunteers

Clients

Customers

:

Question 6. Question :

There are five different styles to handle conflict resolution; these include competitive, accommodative, sharing, collaborative, and __________.

avoidant

participative

delegating

directing

Question 7. Question :

__________ is a pattern of emotional, physical, and mental exhaustion and is a response to job-related stressors.

Anxiety

Low self-esteem

Depression

CORRECT Burnout

Question 8. Question :

Hersey and Blanchard developed four styles of leadership for managers to utilize depending on the readiness level of the employee. These included: telling, selling, participating, and __________.

sharing

directing

supporting

delegating

Question 9. Question :

The most important formal group behavior is:

conflict.

teamwork.

individualism.

passivity.

Question 10. Question :

__________ is the process of influencing followers in a sport facility to maximize the efficiency and effectiveness of employees.

Human capital management

Leadership

Strategic human resource management

Knowledge management

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