Unit 4 assignment

Due Date: Sunday at 11:59 pm of Unit 4 Points: 100 Overview: In this assignment, you will write a minimum two-page paper that explains the treatment of internal and external stakeholders Instructions: In your paper, you will address the following points:

 Which (internal or external stakeholders), if either, is more important?

 Why do you feel this to be true?

 Research and describe one organization that does a great job treating internal

stakeholders.

 Research and describe one organization that does a great job treating external

stakeholders. a great job treating iexternal stakeholders

Requirements:

 Length: a minimum of pages two, not including title or reference pages

 Must use a minimum of two resources

 The final product will be a paper that is double-spaced, APA formatted pages.

Be sure to read the criteria by which your work will be evaluated before you write and again after you write.

BUS211 – Baldrige Principles and Introduction to Quality

Unit 4 Assignment: Treating Internal and External Customers

Evaluation Rubric for Unit 4 Assignment

CRITERIA Exemplary Proficient Needs Improvement

Deficient

(23-25 Points) (20-22 Points) (15-19 Points) (0-14 Points)

Which (internal or external stakeholders), if any, are more important and why

The importance between internal and external stakeholders and why is clearly defined and presented, including all details.

The importance between internal and external stakeholders and why is present, but is missing minor details.

The importance between internal and external stakeholders and why is present, but is missing key details.

The importance between internal and external stakeholders and why is missing or poorly presented.

Research of one organization that does a great job treating internal stakeholders

The research is clearly defined and presented, including all details.

The research is present, but is missing minor details.

The research is present, but is missing key details.

The research is missing or poorly presented.

Research of one organization that does a great job treating external stakeholders

The research is clearly defined and presented, including all details.

The research is present, but is missing minor details.

The research is present, but is missing minor details.

The research is missing or poorly presented.

(5 points) (4 points) (3 points) (0 points)

Resources More than 2 resources

2 resources 1 resources 0 resources

Paper length More than 2 pages

2 pages 1 page N/A

(14-15 points) (12-13 points) (10-11 points) (0-9 points)

Clear and professional writing and APA format

Writing and format is clear, professional, APA compliant, and error free.

Few errors that do not impede professional presentation.

Significant errors that do not impede professional presentation.

Errors impede professional presentation; guidelines not followed.

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