12 Dec Unit 9_MT497_Discussion response
13856Respond or elaborate to discussion post below:
Quality control is not just about internal processes; it is heavily shaped by laws and regulations. In the U. S. automotive industry product quality is closely regulated to protect consumers. Other countries do not always apply the same level of oversight, which creates challenges for companies that operate globally. Because of this, leaders need to understand how government regulations influence quality standards and how those standards are monitored and enforced inside the organization.
The electric vehicle industry is a clear example of how regulation directly impacts quality control. In the U.S., agencies such as the National Highway Traffic Safety Administration set safety standards that electric vehicles must meet before they can be sold. These standards focus heavily on battery safety, crash protection, and preventing electrical hazards. Manufacturers must demonstrate through testing and data that their vehicles meet these requirements (NHTSA, 2023).
Similar regulations exist internationally, particularly in Europe, where rules now focus on safety and on battery durability and environmental impact (European Commission, 2023; UNECE, 2022). These laws establish the performance standards described by Daft (2021). Quality control systems in the EV industry are built around measuring performance against these standards and taking corrective action when these standards fall short, which aligns directly with the feedback control model.
There is strong evidence that Total Quality Management principles are used throughout the EV industry. TQM emphasizes continuous improvement, defect prevention, and involvement at all levels of the organization (Daft, 2021). EV manufacturers apply these ideas by using supplier audits, root cause analysis, and continuous testing to improve battery systems, software, and manufacturing processes.
When problems arise, companies do not simply fix the issue and move on. They analyze what caused the failure, adjust the process or design, and monitor performance to ensure the solution is effective. This ongoing cycle reflects both TQM and Daft’s (2021) feedback control process.
Currently, EV manufacturers face increasing scrutiny from regulators and consumers. Battery fires, range accuracy, and long-term reliability are major concerns, so quality control now extends beyond the factory floor. Companies track warranty claims, real-world performance data, and safety incidents to maintain compliance after vehicles are sold (NHTSA, 2023).
Looking ahead, regulations are expected to become more demanding. Over the next five years, governments are likely to place greater emphasis on battery durability, recycling, and environmental responsibility. The EU’s Batteries Regulation signals a future where manufacturers are accountable for battery performance throughout the product lifecycle (European Commission, 2023). This will require stronger feedback systems and more data-driven control processes.
Apple provides a strong example of performance control outside the auto industry. Apple establishes clear quality and ethical standards through its Supplier Code of Conduct and enforces those standards through audits and inspections (Apple Inc., 2024).
Performance is measured through testing, compliance reviews, and defect tracking. When suppliers fail to meet expectations, Apple requires corrective action and follows up to ensure improvements are made. This approach closely mirrors the feedback control model outlined by Daft (2021).
Both the EV industry and Apple rely on global supply chains, continuous improvement, and strong feedback systems to maintain quality. In both cases, quality failures can harm brand reputation and financial performance.
The key difference lies in safety risk. Electric vehicles involve high-voltage systems and heavy equipment, making failures potentially life-threatening. This explains the heavier regulatory involvement. Apple’s products generally involve lower safety risks, allowing the company more flexibility in setting its own performance standards.
Interface, Inc. demonstrates how the feedback control model works in practice. Interface sets performance standards related to product quality, sustainability, energy use, and environmental impact (Interface, Inc., 2023).
The company measures performance using its EcoMetrics system and compares results to established goals in its annual impact reports. When results fall short, Interface takes corrective action by redesigning products, changing materials, or improving manufacturing processes. This ongoing cycle aligns closely with Daft’s (2021) feedback control model and shows how quality control supports long-term organizational goals.
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