09 May WHAT ARE KAREN’S CHALLENGES AND HOW CAN SHE BE MOST SUCCESSFUL?
1 -The CEO of Mighty Telecommunications Sharon Wentworth meets with the new VP of HR Thomas Brody. Sharon points out to Thomas that many administrative HR functions have been automated or outsourced in the last two years. She wants HR to bring more value to the business and asks Thomas to transform the HR department. She asks Thomas to begin by working with the sales department. After the meeting Thomas decides to develop a highly skilled team of strategic partners (SPs) who will build strategic business partner relationships with the company’s business leaders. He realizes he will have to coach this new team to success and begins by instructing them on the first steps in building a strategic relationship. One of Thomas’s new SPs Karen Johnson catches on quickly and is selected as the first person to practice the techniques she has learned by building a partnership with the sales department. Her ultimate goal is to consult with sales leaders to uncover ways she can help them increase sales revenue. Eager to begin Karen sets up a meeting with a high-performing sales operations manager Jacob Reynolds who was referred to her by a friend in sales. She begins by asking questions about the business goals of the department but he isn’t able to articulate what those are. His discussion is mostly tactical in nature. Karen quickly realizes that she has made a major mistake. She has not identified the true client someone who can articulate the department’s business goals and with whom she can build a long-term partnership. She consults with Thomas who quickly identifies Wendy Harris the VP of sales as her true client. Thomas talks with Wendy about Karen’s role and the HR department’s new focus and arranges a meeting between Karen and Wendy. Question 1: What are Karen’s challenges and how can she be most successful? 2- Karen successfully builds a trusted partnership with the sales department so her techniques are replicated by other SPs with the VP of customer service VP of IT VP of procurement and VP of marketing. The CEO’s executive team begins telling the CEO how impressed they are with the “new HR” and the value the SPs have brought to their divisions. As a result the CEO asks Thomas to attend the next planning meeting to determine the business model and strategy for the organization over the next several years. Question 1: How should the VP of HR prepare? Question 2: What skills does he need to participate in the executive team meeting? Question 3. Develop a roadmap of a business model and strategy for the organization that Thomas might present to the executive team. 3- Over the next year Thomas will work with the executive team to further define the problems and opportunities and the corresponding people initiatives. He will help create a vision mission and goals for the company’s new business model. This time period will be ambiguous but in the end he will have partnered with the executive team to devise a set of people initiatives that support the business plan. Each initiative will directly link to the business strategy. At that time he will delegate the initiatives to his SP team. They will be in charge of overseeing and monitoring each initiative. They will create a change management plan evaluate their initiative’s effectiveness and be held accountable for its success. Thomas wonders if his new team is ready. He wonders what skills and competencies they must have before assigning them these tasks; if they successfully complete these tasks they will earn strategic business partner status. He needs to make sure that over the next year they are developed into high-performing SPs who are up to the task. Question 1: What should he do to make sure his team is ready? Question 2: What skills and competencies do they need and why?
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