12 May WHAT IS TRUE OF THE FEATURES USED TO JUDGE A PERSONS CREDIBILITY?
As a barrier to effective decision making when do framing effects occur?
When decision makers believe they can influence events without having adequate control
When the selection of an alternative is influenced by the way it is phrased
When decision makers choose the first available alternative before proper evaluation
When the selection of an alternative is completely based on ones past experience
5. Which of the following acts represents scapegoating?
Bringing a new topic into a conversation so as to distract the original discussion
Hanging a scary picture in front of a person to force him into doing something
Accusing a particular group of people for all the troubles faced in ones life
Permitting ones wishes and hopes to tint his or her views that affect judgment
6. How can organizational politics that impacts organizational decisions be reduced?
By making the decision-making process a collaborative task
By encouraging team members to engage in affective conflict
By motivating team members to be confrontational
By creating different goals for individual team membersPHL 320 FINAL EXAM
7. Which of the following is considered a change-specific reason for employees resistance to change?
Group conformity pressures
Desire to maintain the status quo
Lack of clarity in the process
Inappropriate timing
8. What is true of the features used to judge a persons credibility?
Individuals can accurately determine a persons credibility based on physical characteristics.
Well-educated individuals can be highly relied upon as guides to ethical values.
Ethnicity gender and accent are inapt characteristics for judging credibility.
Mannerisms and age are two valid features that can be used to judge a persons credibility.
9. Which of the following is considered a general reason for employees resistance to change?
Misleading information
Lack of clarity in the process
Inappropriate timing
Focus on ones own interests
10. What is a fact related to strategic planning?
It recognizes the explicit measures essential at an organizations lower levels.
It translates broad tactical goals and objectives into specific operational goals.
It is the responsibility of the frontline managers to develop strategic plans.
It has a time horizon that ranges from 3 to 7 years to decades (at times).
11. Which of the following is most likely to block new ideas from evolving within an organization?
Managers willing to vary the existing hierarchical structure of the organization
Management eliminating bureaucratic rules and procedures which in turn causes chaos
Employees being concerned about the likely changes to the products processes and budgets
Workers fearlessly looking for ways to break the monotony created by their jobs
12. Identify an example of spontaneous creativity.
Organizing annual meetings and get-togethers innovatively
Settling a disagreement quickly in a simple way
Establishing win-win relationships with other people
Modifying the strategies and procedures of a group
13. In the context of moving people to change what should managers do to unfreeze?
Managers should enable employees to realize that some of the old ways of doing things are still the best.
Managers should convey to employees the difference that exists between their firms existing and expected performance.
Managers should give employees all details and facts about the change process regardless of whether it induces anxiety in them.
Manager should communicate an issue in such a way that it arouses defensiveness among employees which in turn quickens unfreezing.
14. Which of the following is likely to improve a groups decision making process?
Group member staying focused on short-term outcomes
Team members completely agreeing with one anothers perspectives
Cognitive conflict that is personal rather than task related
Differences in group members viewpoints on the issue being discussed
15. Identify a subjective claim from the following examples.
God exists.
Flu is contagious.
Italy has the best food.
Mars has two moons.
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