03 Jun WHAT RISKS WILL NEED TO BE MANAGED AS PART OF THIS CHANGE?
ou have been asked, as an outside expert, to do a desk-based exercise to support Jeff. Drawing on your experience, as well as any research using secondary material (via the Internet, journals and news media), you should write a report of up to 2,250 words that covers the following:
a) A mapping of the benefits to JH of potential change, given new technologies and other enabling actions. This should include in-store, customer facing and back-office systems. In addition to ‘enablers’ of change, the mapping should identify relevant business changes across the retailer, as well as drivers and objectives. This will support Jeff in his effort to produce an overall assessment of the business case for IT-related initiatives, including investing in new people. b) A discussion of how project, programme and portfolio management might benefit the transformation effort at JH and what this might look like. What structures and skills might be needed, for instance, and how would these be combined with IT/IS benefits management? What risks will need to be managed as part of this change? c) An account of the leadership and change management skills that will be needed across JH, both in delivering transformation, as well as in operating the new ‘business as usual’. Your response should be provided in a business report format, supported by appropriate examples and evidence, and citing relevant literature to explain where your ideas, theories, techniques and concepts have come from. This should be submitted (via Moodle) by 12.00 noon on Wednesday 9 May. (Please consult the module guide/assignment brief in doing this exercise. Remember that JH is a fictional store, but that the above information is based on developments in the sector.)
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