25 May WHAT SUPPORT AVENUES YOU WILL PROVIDE
Read the following scenario:
You have been asked to write a business proposal for a client in the hope of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering questions on the use of the application.
Write a minimum 1,050-word research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:
• A Microsoft® Word business template of your choice
• A description of the client’s needs including
• Hours of operation
• Number of calls that will need to be taken
• Reporting needs
• Proposed solution to client’s needs
• Pricing
• Time of support operation
• Advantages of using your service
• What support avenues you will provide (live chat, phone, web)
• Research through citations and references using the Word reference tool to insert them into the paper
• An inserted image supporting your recommendation
• A built-in style appropriate for a business document
• A bulleted or numbered list
• A proofing review using Spelling & Grammar check
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