08 May WHICH OF THE FOLLOWING STATEMENTS IS MOST CORRECT WITH RESPECTTO TOTAL QUALITY MANAGEMENT?
1. The specific setting within which organizational behavior isenacted would be called the: (Points : 4)
situation
external environment
organizationalcontext
group
2. The Hawthorne studies uncovered the importance of: (Points :4)
the workflow andscheduling of work for production efficiency
delegating authoritydownward and throughout the organization
the informalorganization and its impact on productivity
viewing an organizationas clockworks
3. Which of the following statements is most correct with respectto total quality management? (Points : 4)
Quality control is theresponsibility of specialists who randomly perform quality checkson items as they leave the assembly line.
Quality is acustomer-oriented philosophy with important implications forvirtually all aspects of organizational behavior.
Quality is anemployee-oriented philosophy required by quality engineers.
Quality is machinedriven with quality improvements resulting from use of roboticequipment.
4. Developing skills is different from acquiring objectiveknowledge because it requires: (Points : 4)
empirical testing
induction
deduction
structured practice andfeedback
5. Many U.S. and Canadian firms have located manufacturing plantsin Mexico to take advantage of lower labor costs. Additionally,many tariffs on U.S. exports have been reduced. These globalchanges occurred because of: (Points : 4)
the European union
GATT agreements
NAFTA
Perestroika
6. Gifts are not usually a requirement in business dealings, thoughpresenting a small gift will generally be appreciated as a gestureof goodwill in which of the following cultures? (Points : 4)
Mexico
Japan
Saudi Arabia
Canada
7. While the globalization of business affects all parts of theorganization, which area of the organization is particularlyaffected? (Points : 4)
marketing
operations
MIS
human resources
8. An individual’s generalized belief about internal control versusexternal control is called: (Points : 4)
self-efficacy
self-esteem
locus of control
self-monitoring
9. When predicting behavior, an important idea to remember concernsthe extent to which a situation overwhelms the effects ofindividual personalities by providing cues for appropriatebehavior. This type of situation is called a: (Points : 4)
weak situation
weak individualdifference
strong individualdifference
strong situation
10. The traits associated with high-performing employees are:(Points : 4)
extraversion andagreeableness
agreeableness andconscientiousness
conscientiousness andemotional stability
emotional stability andagreeableness
11. Employee loyalty toward the organization is a significantfactor in: (Points : 4)
job displacement
continuancecommitment
affective commitment
employee turnover
12. When an employee remains with a firm because he or she facessignificant exit barriers, this can be characterized as: (Points :4)
organizationalcitizenship
withdrawal syndrome
continuancecommitment
dysfunctionalattachment
13. When one’s attitudes and required job behavior conflict,__________ may develop. (Points : 4)
affect
attitude consonance
behavioral tendency
cognitive dissonance
14. The proposition that a person’s life was founded on thecompulsion to work and the power of love is known as: (Points :4)
the Protestant ethic
psychodynamic theory
motivation
the Calvinisticperspective
15. McGregor believed that Theory X assumptions were appropriatefor: (Points : 4)
individuals located atthe top of the organization
employees located at thelower level of the organization
individuals motivated bylower order needs
individuals motivated byhigher order needs
16. Eustress most accurately reflects: (Points : 4)
the notion that eachindividual is responsible for managing acceptable levels ofstress
each individual hasdifferent levels of stress that they can effectively manage
the positive side ofstress which is healthy and normal
the negative side ofstress and its impact on health
17. The close linkage of _____ to performance under expectancytheory is crucial for enhancing motivation. (Points : 4)
knowledge and skill
rewards
equity
satisfaction
18. The study of fit between person (employee) and machine is:(Points : 4)
performanceappraisal
job design
operant conditioning
ergonomics
19. The fight-or-flight stress response is most closely associatedwith which approach to stress? (Points : 4)
homeostatic
cognitive appraisal
person-environmentfit
psychoanalytic
20. As a supervisor, you can enhance the performance of youremployees by: (Points : 4)
setting their goals
closely controllingtheir behavior
allowing employees toparticipate in goal setting
giving workers easygoals
21. Role ambiguity is: (Points : 4)
the difficulty stemmingfrom a situation where expectations of two roles conflict
conflicting expectationswithin a single role
the difficulty a personhas in reconciling job demands and personal values
the confusion oneexperiences related to the expectations of others
22. A communication medium that is moderate in both informationrichness and data capacity is: (Points : 4)
the telephone
electronic mail
face-to-facediscussion
formal numericreport
23. The element of the communication model that contains thethoughts and feelings the communicator is attempting to elicit inthe receiver is the: (Points : 4)
data
feedback
message
information
24. A barrier to effective communication is: (Points : 4)
redundancy
feedback
status difference
common language
25. The evoking of a shared or common meaning in another person iscalled: (Points : 4)
interpersonalcommunication
communication
a response pattern
the message
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