09 May WHICH OF THE FOLLOWING STATEMENTS IS TRUE CONCERNING ACCESS TO PERSONNEL FILES?
Question 1The human resource model most common in hospitals and other labor-intensive service organizations is the:Counseling model.Clerical model.Consulting model.Financial modelQuestion 2Following employment and payroll what were the next activities to be identified as functions of the personnel department?TrainingCompensation and benefitsPerformance managementTerminationsQuestion 3Concerning documentation of most occurrences of disciplinary action:when grievances appeals or complaints about disciplinary action arise the only valuable documents in a personnel file are warnings.documents may be forwarded to human resources at a manager’s convenience as long as they are supplied when requested in a legal action.once an individual’s employment is terminated the only important document that must be on file is the termination notice.if the documentation of a supposed action does not appear to exist the action is assumed to have never occurred.Question 4Within even a purely staff department such as HR accountability must:reside with the line manager.reside with the HR manager.extend up the chain of command.depend on the organizational structureQuestion 5A complaint of discrimination filed with the Equal Employment Opportunity Commission (EEOC):must be taken to the EEOC by an attorney acting on behalf of the complaining individual.will in most instances and in most states be referred to the State Division of Human Rights (DHR) or comparable agency.is costly to file thus discouraging any number of potential complaints.invariably means a hard time for the organization because the EEOC is a federal regulatory body.Question 6In interviewing an applicant for an entry-level position it is important for an interviewer to:find out early in the interview whether the applicant has completed high school.insist on at least a minimal amount of working experience.ask the person whether he or she intends to stay with the organization for the long term.obtain a sense of the individual’s willingness to learn.Question 7Which of the following statements is TRUE concerning access to personnel files?HR must control access to personnel files.An employee’s immediate supervisor and department manager have unlimited access to employee files.Organizational legal counsel has access to all files when addressing legal matters.Potential managers may have unlimited access to specific qualified employees’ files when considering them for promotion or transfer.Question 8It is much more difficult to decertify a union than to elect one because decertification must be initiated and pursued entirely by:management.a union representative.arbitration.rank-and-file employees.Question 9Some of the effects of the __________ include that people performing similar jobs must receive similar pay and have workers’ compensation for people injured while performing their job.Civil Rights Act of 1964The Wagner ActThe Taft-Hartley ActThe Americans with Disability ActQuestion 10Human resources is likely to become more important in the future because __________ but more may have to be done with fewer HR practitioners.of increasing demands and responsibilitiesof a renewed emphasis on productivity improvementpay-for-performance will increasefewer defined benefit plans and more cafeteria benefit plans
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